COMERCIALIZADORA BACROS

|

Order Now

Refund and Returns Policy

‌Effective Date: November 5, 2026‌

Welcome to the official Refund and Returns Policy of COMERCIALIZADORA BACROS, S.A. DE C., the trusted destination for quality stationery and office supplies on our e-commerce platform accessible via www.comercializadorabacros.com. As a team of stationery lovers who carefully curate every durable, well-designed office item to make your daily work and study more organized, we are fully committed to delivering premium paper goods, well-crafted pens, neat office essentials, and a seamless shopping experience that lives up to your full expectations. This policy clearly lays out all the terms and rules that govern product return processes, and we explicitly emphasize upfront that ‌purely no-refund requests without returning the purchased physical products are not permitted under any circumstances‌.

We have designed this policy to be fair, transparent, and fully aligned with our commitment to your shopping satisfaction, while also maintaining clear operating standards that protect the legitimate interests of both our valued shoppers and our business. We ask all customers to read this policy carefully before placing any orders from our full range of top-rated stationery products, and confirm full understanding of all terms before submitting any return applications to our support team.

1. Core Ground Rule: No Standalone Refund Without Product Return

We want to make this rule our primary, non-negotiable term for all transaction related requests: ‌We do not accept any full or partial refund requests where you do not return the corresponding physical product you purchased from our store first‌. This no-sole-refund rule applies to all order scenarios, no exceptions.

No matter what reason you believe qualifies you for a refund, you cannot retain the purchased stationery or office essentials while requesting us to issue you a full or partial monetary refund. Our full returns framework is built around product return first, resolution second: we will process no refund transactions of any kind before we have received, inspected, and confirmed the status of the physical item you are returning to us. We have established this rule to keep our operations sustainable, so we can keep bringing you well-priced top-rated stationery, fast doorstep shipping, and consistent great deals on all our office supply selections.

2. Eligible Return Conditions

To submit a valid return request that can be processed under this policy, your application must meet all of the following criteria:

  • Your return request must be submitted within 30 calendar days from the date you sign off on the delivery of your order. Any requests submitted after this 30-day window will not be approved for processing.
  • The product you are returning must be in its original, unused, undamaged condition, with all original factory tags, packaging, accessories, and included free gifts that came with the item still fully intact. You can only test the product to the minimal extent needed to confirm it matches what you ordered, no heavy use, modification, or damage caused by improper operation after delivery will qualify the item for return.
  • The return request must be submitted with valid proof of purchase from our official website, including your order number and purchase confirmation record from our system.
  • Products that are custom engraved, custom printed, or made with personalized specifications that are specially produced for your individual order are not eligible for return, unless the items arrive with confirmed manufacturing defects on our end.

We do not accept returns of items that are damaged due to improper storage, accidental drops, misuse, or man-made destruction after you receive the parcel.

3. Full Return Processing Workflow

Follow these clear steps to complete your return application:

  1. ‌Submit Return Application First‌: Do not send any product back to us before getting official approval from our support team. Send your order number, clear photos of the item you intend to return, and a short description of your return reason to our dedicated support email at [mynx@comercializadorabacros.com], or contact our team via phone at +52 722 195 1045. Our customer service representatives will review your application and get back to you within 2 business days to confirm if your application meets the return eligibility, and send you our designated return shipping address.
  2. ‌Ship The Item Back‌: After getting our approval, send the item back to our designated return address at Calle Hugo Sánchez 93, Int. 1, Col. La Deportiva, Zinacantepec, Estado de México, C.P. 51356, México. You will be responsible for covering the return shipping fee unless the return is triggered by confirmed errors we made, such as us sending the wrong item, or the delivered product coming with original unopened manufacturing defects. We recommend you choose a traceable shipping service to send the parcel, to avoid the risk of lost packages during transit.
  3. ‌Product Inspection‌: After our warehouse team receives your returned parcel, our quality control staff will conduct a full inspection of the returned item within 3 business days, to confirm the item meets our return eligibility conditions we outlined in section 2 of this policy.
  4. ‌Exchange or Store Credit Issuance‌: After your returned item passes our inspection, we will arrange your requested resolution. You can choose to exchange the item for an identical fully functional brand new unit, or select store credit of equal value to the amount you paid for the returned item, which you can use for any future orders on www.comercializadorabacros.com. We will never issue you a cash refund without you returning the physical product, and we will also not process any standalone cash refund requests if you choose not to send back the product even after your return request is approved.

4. Special Scenario Handling

  • If your order arrives with obvious external parcel damage that causes the stationery items inside to be broken or unusable, you can take clear photos of the broken outer parcel and the damaged items right when you receive the delivery, send those proof files to our support team within 48 hours, and we will arrange a free replacement shipment for you immediately, no return of the damaged items is needed in this specific scenario. This scenario still never involves a pure standalone cash refund, you will get a brand new replacement item delivered to you for free.
  • If you received the wrong product that does not match the item you ordered on our website, please contact our support team within 7 days of delivery. We will confirm the error, arrange the correct product to be shipped to you at no extra cost, and cover all fees for you to send the wrong item back to our warehouse. Still, no pure no-return refund will be provided in this scenario.
  • For defective items that show manufacturing quality issues within 30 days of your purchase, you can contact us and send proof of the defect. We will approve your return application, inspect the item once we receive it, and offer you a free brand new replacement of the same product, no cash refund option is available.

5. Contact Us

If you have any questions about this Refund and Returns Policy, your existing order, or want to submit a return related inquiry, you can reach out to our support team at any time through the following official channels:

  • Full Company Name: COMERCIALIZADORA BACROS, S.A. DE C.
  • Official Website: www.comercializadorabacros.com
  • Contact Email: mynx@comercializadorabacros.com
  • Physical Business Address: Calle Hugo Sánchez 93, Int. 1, Col. La Deportiva, Zinacantepec, Estado de México, C.P. 51356, México
  • Contact Phone: +52 722 195 1045

Our support team is always ready to help guide you through every step of the return process, and make sure your experience with our carefully curated stationery and office essentials stays pleasant, from the moment you browse our product pages all the way through to after-sales support.