COMERCIALIZADORA BACROS

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Privacy Policy

‌Effective Date: November 5, 2026‌

Welcome to the privacy policy of COMERCIALIZADORA BACROS, S.A. DE C. We operate our e-commerce platform accessible via our official website www.comercializadorabacros.com, a trusted destination for quality stationery and office supplies ranging from well-crafted pens, premium paper goods to neat office essentials designed to make your daily work and study experience more organized and pleasant. This Privacy Policy is designed to clearly explain how we collect, use, store, protect, and manage your personal information when you visit our website, use our services, make purchases from our store, and interact with us through any of our official channels.

As a team of stationery lovers, we deeply respect the privacy rights of every customer and visitor who browses our full range of top-rated stationery, enjoys our fast shipping service, and trusts us with their personal data. We have drafted this policy in full compliance with applicable Mexican data protection regulations and global industry privacy standards, to ensure that your personal information is always handled with the utmost care, transparency, and security.

1. Information We Collect From You

We only collect information that is necessary to provide you with a seamless, secure, and satisfying shopping experience on our platform. The categories of information we may gather include:

1.1 Information You Provide Voluntarily

  • ‌Account Registration Data‌: When you create a user account on our website, we collect your full name, email address, contact phone number, and a secure password of your choosing. This data helps you save your shopping preferences, track order history, and enjoy a faster checkout process for future purchases of our durable, well-designed office items.
  • ‌Order and Transaction Data‌: When you place an order for stationery products including pen holders, notebooks, premium paper goods and other office essentials, we collect your full delivery address, billing address, payment method details (billing name, card number expiration date, billing postal code, or other payment service credentials), and order specific preferences such as gift wrapping requests or custom notes for your shipment.
  • ‌Communication Records‌: When you reach out to our customer support team via our official email [mynx@comercializadorabacros.com], phone number +52 722 195 1045, or submit inquiry forms on our website, we retain the content of your messages, your contact information, and our corresponding response records to resolve your issues efficiently and follow up on any pending requests.
  • ‌Survey and Feedback Data‌: From time to time, we may invite you to share feedback about our products, shopping experience, or service quality. Any feedback you submit, including ratings, comments, and suggestions, is stored to help us improve our product selection and optimize our services for all shoppers.
  • ‌Marketing Preference Information‌: When you opt in to receive our newsletter, promotional offers, or updates about our new stationery drops, we collect your consent records to ensure we only send you content that you have explicitly agreed to receive.

1.2 Information Collected Automatically When You Use Our Website

When you browse [www.comercializadorabacros.com], our servers automatically collect certain technical information to help us maintain website stability, analyze user traffic, and optimize your browsing experience:

  • Device information including your browser type, operating system version, unique device identifier, and screen resolution settings.
  • Log data including your IP address, access time, pages you viewed on our website, time spent on each page, click stream paths, and the website that directed you to our e-commerce platform.
  • Cookie and similar tracking technology data. We use first-party cookies to remember your shopping cart contents, save your language and region preferences, and keep you logged in to your account during your visit. We also use limited analytical cookies to understand how users interact with our product pages, so we can arrange our display of top-rated stationery items in a way that is more convenient for you to browse.

2. How We Use Your Personal Information

We strictly limit the use of your personal information to the purposes stated in this Privacy Policy, and will never process your data in a way that is incompatible with these stated purposes. The core usage scenarios of your information include:

  • ‌Order Fulfillment and Service Delivery‌: We use your order data, delivery address, and contact phone number to process your payment, arrange for fast shipping to your doorstep, coordinate with logistics partners to ensure your stationery and office essentials are delivered to you accurately and on schedule, and notify you of order status updates including shipment dispatch, delivery milestones, and return/refund processing progress.
  • ‌Website Function Optimization and User Experience Improvement‌: We analyze automatically collected browsing data and user behavior patterns to identify technical bugs on our website, optimize page loading speed, adjust our product display logic, and develop new features that make it easier for you to find the durable pen organizers, premium paper goods, or other office supplies that fit your daily routine.
  • ‌Customer Support and Dispute Resolution‌: We use your contact information and communication records to respond to your inquiries, solve issues related to product quality, order mistakes, shipment damage, or payment exceptions, and properly resolve any disputes that may arise during your shopping experience with us.
  • ‌Personalized Service and Reasonable Marketing‌: With your explicit opt-in consent, we may send you email notifications about our new stationery drop releases, exclusive great deals, limited-time discount activities, and product recommendations that match your past browsing and purchase preferences. You can unsubscribe from these marketing communications at any time, free of charge, by clicking the unsubscribe link at the bottom of our marketing emails, or sending an unsubscribe request to our official email mynx@comercializadorabacros.com.
  • ‌Compliance and Security Protection‌: We may use your personal information when it is required to comply with applicable legal provisions, respond to legal summons, court orders, or other valid government regulatory requirements, or take necessary actions to protect the legal rights, property safety, and personal security of COMERCIALIZADORA BACROS, S.A. DE C., our users, employees, and the public. This includes activities such as detecting and preventing fraud, identity theft, unauthorized account access, and other malicious behaviors that may harm the security of our e-commerce platform and our users’ interests.

3. Information Sharing and Disclosure

We will never sell, rent, or trade your personal information to unrelated third parties for their commercial marketing purposes without your explicit separate consent. We only share your necessary information with third parties in the following limited scenarios:

  • ‌Trusted Service Providers Authorized By Us‌: We share necessary information with carefully selected third-party service providers who assist us in operating our e-commerce business, including logistics and delivery companies that need your delivery address and contact number to ship your orders, payment processing institutions that handle your transaction payments securely, cloud service providers that host our website data, and data analysis partners that help us optimize our website operation. All of these service providers are bound by strict data protection agreements that require them to protect the confidentiality of your personal information, and they are not permitted to use your data for any purposes beyond the scope necessary to perform the services they are contracted to provide for us.
  • ‌Business Transfer Scenarios‌: In the event that COMERCIALIZADORA BACROS, S.A. DE C. undergoes a merger, acquisition, asset reorganization, or full or partial business transfer, your personal information may be transferred as part of the business assets. We will require the new entity that takes over our business to continue to abide by the terms of this Privacy Policy to protect your personal information rights, and we will notify you via email or a prominent notice on our website of any changes to data management practices that may affect your interests.
  • ‌Legal Mandatory Disclosure‌: We may disclose your personal information if we are required by law, judicial procedures, government administrative mandatory orders, or other legal requirements to do so, or if we believe in good faith that disclosure is necessary to protect our rights, respond to an ongoing legal proceeding, or safeguard the safety of our users and the general public.

4. Data Storage and Security Protection

We take comprehensive industry-standard technical and organizational security measures to protect your personal information from unauthorized access, use, alteration, disclosure, destruction, or accidental loss:

  • ‌Data Encryption‌: All sensitive personal information including your payment card details, account passwords, and address information is encrypted during transmission using industry-standard TLS encryption protocols, and stored in encrypted form on our secure servers located in certified data centers.
  • ‌Access Control‌: Only a very limited number of authorized employees of COMERCIALIZADORA BACROS, S.A. DE C. who need to access your data to perform their work duties (such as order processing staff and customer support representatives) are granted permission to access your personal information, and all access operations are fully logged and audited regularly.
  • ‌Security Audits‌: We conduct regular security vulnerability scans, penetration tests, and data protection compliance audits for our website and data management systems, to continuously identify and fix potential security risks, and upgrade our protection measures in line with the latest industry security standards.
  • ‌Data Retention Period‌: We will only retain your personal information for as long as it is necessary to fulfill the purposes for which the information was collected, including the period required to complete your order, honor any warranty commitments for the products you purchased, comply with applicable legal tax and accounting record retention requirements, or resolve any pending disputes or claims. After the corresponding retention period expires, we will securely delete or anonymize your personal information in accordance with legal requirements.

Our official business premises where we process part of your data are located at Calle Hugo Sánchez 93, Int. 1, Col. La Deportiva, Zinacantepec, Estado de México, C.P. 51356, México. All data processing activities carried out at this location are also covered by the strict security protection measures mentioned above.

5. Your Privacy Rights

Under applicable data protection laws, you hold a series of legitimate rights over your personal information stored by us:

  • ‌Access Right‌: You can submit a request to us to access a copy of all personal information we hold related to you, including the details of your past orders, contact information we have on record, and records of our past interactions.
  • ‌Correction Right‌: If you find that any of your personal information in our system is inaccurate or incomplete, you can contact us to request an immediate correction or update of that information.
  • ‌Deletion Right‌: You can request us to delete your personal information under certain circumstances, for example when the information is no longer necessary for the original purposes we collected it for, or when you withdraw your consent to our processing of your data. We will process your deletion request promptly, subject to the legal requirements we need to comply with for mandatory record retention.
  • ‌Withdraw Consent Right‌: You can withdraw any consent you previously gave us for processing your personal information, including opting out of marketing communications, or disabling non-essential cookies in your browser settings at any time. The withdrawal of your consent will not affect the lawfulness of any data processing we carried out before your withdrawal.
  • ‌Data Portability Right‌: You can request to obtain the personal data you provided to us in a structured, commonly used, machine-readable format, or request us to transmit this data directly to another data controller where technically feasible.

If you wish to exercise any of the above rights, you can send your request with valid identity verification information to our official email mynx@comercializadorabacros.com, or contact us via phone at +52 722 195 1045. We will respond to your request within the time frame required by applicable local laws, usually no more than 15 business days after we verify your identity.

6. Protection of Minors

Our e-commerce platform and stationery products are intended for general adult users who purchase office and study supplies for their routine work and daily use. We do not intentionally collect personal information from children under the age of 13. If you are a parent or guardian and believe that your child has provided us with personal information without your consent, please contact us immediately. We will take immediate steps to delete any relevant information from our systems as soon as we confirm the situation.

7. Updates to This Privacy Policy

We may revise and update this Privacy Policy from time to time to adapt to changes in our business operations, new service features, updates to applicable legal requirements, or feedback from our valued customers. When we make material changes to this policy, we will post the updated version on a prominent position on our homepage of [www.comercializadorabacros.com], update the “Effective Date” marked at the top of the policy, and notify you through appropriate channels such as email notification if the changes involve major adjustments that have a significant impact on your privacy rights. We encourage you to review this Privacy Policy periodically to stay informed about how we are protecting your personal information.

8. Contact Information

If you have any questions, comments, concerns, or complaints related to this Privacy Policy, our data processing practices, or our protection of your personal information, you can contact our Data Protection Officer through the following channels at any time:

  • Full Company Name: COMERCIALIZADORA BACROS, S.A. DE C.
  • Contact Email: mynx@comercializadorabacros.com
  • Physical Address: Calle Hugo Sánchez 93, Int. 1, Col. La Deportiva, Zinacantepec, Estado de México, C.P. 51356, México
  • Contact Phone: +52 722 195 1045

We will respond to all privacy related inquiries within 30 business days, and work with you to resolve any issues you may have about your personal data protection.

At COMERCIALIZADORA BACROS, S.A. DE C., we have always been committed to building a trusted shopping environment for every stationery lover. Your trust is the core foundation of our business, and we will continue to spare no effort to safeguard the security and privacy of your personal information as we bring you carefully selected durable, well-designed office items, fast doorstep shipping, and great deals on top-rated stationery products.