COMERCIALIZADORA BACROS

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Shipping Policy

‌Effective Date: November 5, 2026‌

Welcome to the official Shipping Policy of COMERCIALIZADORA BACROS, S.A. DE C., your trusted destination for quality stationery and office supplies operating through our e-commerce platform accessible via www.comercializadorabacros.com. Founded by a team of stationery lovers, we know how the right pen, notebook and desk accessory can turn daily work and study into a small, pleasant ritual, and our fast shipping to your doorstep is a core part of our commitment to making that pleasant experience accessible to every shopper who browses our full range of top-rated stationery. This policy clearly outlines all terms, processing timelines, shipping service standards, fee rules, and related arrangements for every order you place on our platform, to help you get a fully transparent and predictable delivery experience when you shop our well-crafted pens, premium paper goods, neat office essentials, durable pen organizers and all other carefully selected well-designed office items.

1. Order Processing Timeline

All orders received on our website will go through a standard pre-shipping processing workflow before being handed over to our trusted logistics partners, to make sure every stationery item you receive is in perfect condition, packed securely, and matches exactly what you ordered.

  • We will start processing your order within 24 business hours after your successful payment confirmation, excluding weekends and official Mexican public holidays. Our team will conduct a double quality check of every item in your order: we will confirm the product is completely unused, free of any manufacturing defects, and matches the model, color and specifications you selected when placing the order.
  • After quality inspection is completed, our packing team will wrap your stationery goods with shock-proof and crush-resistant packaging materials specially customized for paper products, pens and fragile small office items, to eliminate the risk of scratches, bending or breakage during transit. Once the package is fully sealed and labeled with complete delivery information, we will send you a shipping confirmation email to your registered email address, with your unique package tracking number attached.
  • During peak promotion periods, back-to-school shopping seasons, or new stationery drop release weeks, order processing time may be extended to a maximum of 3 business days. We will post a prominent advance notice on the homepage of our website to inform all shoppers of such temporary processing delays before you place your order, so you can arrange your purchase schedule reasonably.

2. Shipping Coverage and Delivery Timelines

We currently offer shipping services across all regions within the territory of Mexico, with multiple shipping options for you to choose from based on your own needs:

  • ‌Standard Ground Shipping‌: This is our most cost-effective shipping option available for all delivery addresses within Mexico. The typical delivery timeline after the order is dispatched from our warehouse ranges from 3 to 7 business days, depending on the distance between our warehouse in Estado de México and your delivery address. For local orders placed within the Zinacantepec and adjacent Estado de México areas, standard ground shipping usually arrives within 2 to 3 business days.
  • ‌Express Expedited Shipping‌: For shoppers who need their stationery and office supplies to arrive faster for upcoming work projects or study plans, we offer an optional expedited express shipping service. Orders selected for this service will be prioritized in processing, and dispatched via our fast dedicated logistics network, with guaranteed delivery timelines ranging from 1 to 3 business days after shipment confirmation.
  • Please note that all estimated delivery timelines we provide are calculated excluding unforeseen circumstances including extreme bad weather, local public health emergency restrictions, temporary logistics network system failures, or customs clearance delays for rare cross-border shipments (for eligible international order requests we support separately). In case of such unexpected events that cause delivery delays, our customer support team will proactively send you a notification to update you on the latest status of your package.

3. Shipping Fee Rules

Our shipping fee system is designed to be simple, clear and highly cost-effective for all our shoppers:

  • For all standard ground shipping orders with a total order value equal to or exceeding 450 Mexican Pesos, we provide completely free shipping to your doorstep, no hidden shipping fees will be added at checkout. This free shipping threshold applies to all eligible orders of our top-rated stationery products, including our new stationery drop selections of well-crafted pens, premium paper goods and neat office essentials for starting a brand-new productive chapter.
  • For orders under 450 Mexican Pesos that choose standard ground shipping, a flat standard shipping fee of 65 Mexican Pesos will be charged at checkout, no additional hidden handling or packaging fees will be added to your bill.
  • The expedited express shipping service has a fixed fee of 180 Mexican Pesos for all eligible domestic addresses, no matter the total value of your order. You can select this shipping option at the checkout page if you need your stationery items delivered ahead of schedule.

4. Shipment Tracking and Delivery Issues Handling

Once your order is dispatched from our warehouse, you can use the tracking number we sent to your registered email to check the real-time location and latest delivery status of your package on the official website of our cooperating logistics provider, or you can contact our customer support team for status updates at any time.

  • If you find that your tracking information stops updating for more than 5 consecutive business days, or if your package is confirmed to be lost during transit by the logistics provider, please contact us immediately. We will verify the situation with our logistics partner, and arrange for a full reshipment of all items in your original order completely free of extra charge for you.
  • When your delivery arrives, we recommend you check the outer packaging of your parcel in front of the courier. If you find obvious severe damage to the packaging that may cause the stationery items inside to be broken or damaged, you can refuse to sign for the delivery, or take clear photos of the damaged parcel and inner items, then send those photos to our support team within 48 hours. We will arrange a new replacement shipment for you as soon as possible.
  • If you provide an incorrect, incomplete or outdated delivery address when placing the order that causes the package to be returned to our warehouse, you will be responsible for covering the extra reshipping fee to send the package to your corrected valid address.

5. Contact Information

If you have any questions about shipping timelines, fees, tracking status or related arrangements for your order, you can reach our support team at any time via the following official channels:

  • Full Company Name: COMERCIALIZADORA BACROS, S.A. DE C.
  • Official Website: www.comercializadorabacros.com
  • Contact Email: mynx@comercializadorabacros.com
  • Physical Address: Calle Hugo Sánchez 93, Int. 1, Col. La Deportiva, Zinacantepec, Estado de México, C.P. 51356, México
  • Contact Phone: +52 722 195 1045

Our support team is always ready to assist you with any shipping related inquiries, to make sure your carefully selected top-rated stationery and well-designed office essentials are delivered to you smoothly, fast, and in perfect condition.